Protecting Your Global Ventures. Anywhere, Anytime.
Global Assistance
Immediate Activation. Help When You Need It Most.
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24/7 Global Assistance Centre
We provide a number of services around the world for our clients, including business corporations, insurance companies, government departments, charities, and private individuals. The Global Assistance Centre (GAC) operates 24/7, 365 days a year and is the beating heart of our organisation: our multi-lingual team provides a one-stop-shop solution by housing operational, medical, and security experts together — ensuring the highest quality in our risk management, patient care, and customer service.
Provider Networks
We work internationally, in more than 180+ countries. To truly operate on a global scale and maintain our high level of service, we keep a vast, vetted, network of providers: enabling us to deliver when you need us most. Our Global Provider Network includes local correspondents (ground agents), private charter flights, air ambulances, private hospital networks, ambulance operators, private ground transportation & global medical, security, and operational experts. With our Global Provider Network, we are able to provide competitive cost containment services to our clients from the pre-negotiated and agreed discounted rates of services in our provider contracts - helping you keep your costs low.
Emergency Response
Our services provide immediate support and assistance in the event of an emergency. Our Crisis Management and Emergency Response team is equipped to handle any crisis and offers a range of services, including assistance with evacuation, medical support, and other services as required. Our team is always ready to respond to any situation swiftly. We have a comprehensive emergency response plan that is designed to ensure the safety and well-being of our clients in any situation.
Risk & Crisis Management
We begin by conducting a thorough risk assessment to identify potential risks and evaluate their likelihood and potential impact. Based on the results of this assessment, we work with you to develop a tailored, comprehensive risk management plan that includes strategies for mitigating potential risks. When disaster strikes, our experts are on hand to help you manage and deal with the impact caused on your people, ensuring business continuity as much as possible.
Medical Services
Clinical Excellence.
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Aviation: Aeromedical Evacuation & Repatriation
We manage and coordinate both emergency and non-emergency medical evacuations for individuals facing acute, life-threatening illness or injury, or severe conditions where local healthcare may not be sufficient. We provide active case management, medical monitoring and reporting, as well as logistical support and repatriation services. Our expertise stems from providing world-class healthcare solutions and medical assistance services in challenging and underserved environments.
With our operational and medical experts, together with our trusted and vetted providers, we are able to offer western standards of care in the most remote environments at the highest levels of care for emergency evacuations. Including Rescue Helicopters, Intensive/ Critical Care, Neonatal & Paediatric, High-Risk Pregnancy, Infectious Disease Unit (IDU), Bariatric, Organ Transplant & Mass Evacuations/ Movements.
Medical Escorts
We provide our own doctors, nurses and paramedics for medically escorted repatriation services for commercial flights and private charters. Our operational and medical experts, working closely with our trusted and vetted providers, are able to repatriate leisure and business travellers with the best care possible - bringing you back home safely. Our team provide pre-flight, in-flight, and post-flight care; carrying bespoke medical bags with a range of life-saving equipment and drugs to ensure we are able to manage a patient with a minor condition through to an emergency situation. Portable oxygen concentrators & cardiac monitors are also available and carried when medically required.
Outpatient & Inpatient
We manage and coordinate both acute and chronic medical admissions & treatments for individuals when they need it, where they need it. We provide active case management, medical monitoring and reporting, as well as logistical support and repatriation services when needed. Our expertise stems from providing world-class healthcare solutions and medical assistance services in challenging and underserved environments.
Scuba Diving: Decompression Management & Specialist Repatriation
We offer the highest industry standard of expert advice and support in relation to scuba diving illnesses & injuries, as well as the planning of the repatriation process where required.
Remote & Expeditionary Healthcare
From general practice travel medicine to providing advice and vaccination services for the traveller taking a short trip overseas, our services also go as far as to help manage travel to extreme environments, high-risk activities or extended periods in remote locations. We have experience of working in a wide range of environments and locations including high-altitude, desert, jungle and diving. Our team of expedition and remote area doctors and medics support groups for mountaineering and diving trips, ocean travelling, international tours as well as film and television work in a variety of locations.
Whether you need assistance with the establishment of services and infrastructure to provide healthcare for longer-term remote operations or you just need some expert advice on the safety, rescue and medical aspects of your trip, we have a solution to suit your needs.
Travel & Security
Safety. Made Simple.
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Global Security Intelligence
We equip businesses with the essential tools and knowledge required to make informed decisions and mitigate risks in complex and rapidly changing environments. Our Intelligence Services are tailored to meet the distinctive requirements of clients who operate in various regions across the globe. Our services include threat assessments, intelligence analysis, due diligence, risk management, and crisis management.
Travel Tracking & Monitoring
Enabling organisations to track the location of their employees and monitor their safety in real-time. This service provides valuable information that is used to respond swiftly to emergencies, ensuring employees are safe and secure at all times. Our team of experts utilises advanced technologies and cutting-edge tools to monitor travel, ensuring that you have access to accurate and up-to-date information about your employees’ whereabouts.
Security Management & Extractions
Through close cooperation with our network and partners, are able to provide security management and extraction services; journey planning, briefing & monitoring; personal protective equipment; armed escorts; comms management; medical contingencies and insurance preparations for passive war risk. Read our case study where assistance was required with extractions here.
Kidnap, Ransom & Extortion: Rescue & Response
While monitoring global threats and providing travel risk assessments and mitigation measures to keep your people safe while on the move, in the event of an abduction (kidnapping), our experts provide instant crisis support from leading international security consultants: from strategic planning to operational on-the-ground delivery. Providing a comprehensive solution in the event of a kidnapping, we have close partnerships with key specialists around the world, including psychologists, profilers and investigators, law firms, and IT forensics providers who are on standby 24/7/365.
Specialist Rescue
Cutting-Edge Technology & Hard-Won Global Industry Expertise.
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International Specialist & Technical Rescue Teams
Specialist Rescue Group provides above and below-ground rescue teams deployable anywhere in the world: providing technical knowledge and operational capabilities in confined space rescue; underwater search & recovery; flood/swift water rescue and technical rescue from height. We also offer private urban search and rescue (USAR) capabilities to deploy on behalf of clients to search & extract their employees from disaster areas, as well as property and asset retrieval.
CBRN(e) Auxiliary Teams
Specialist Rescue Group work with experts within local resilience forums within the UK to provide a national and international response to chemical, biological, nuclear and explosive incidents. For disasters & major incidents, we are able to provide logistical support for government departments as well as corporations, NGOs and public health systems.
Disaster Victim Identification (DVI)
Specialist Rescue Group work with experts within local resilience forums within the UK to provide a national and international response to a mass fatalities incident. For disasters & major incidents, we are able to provide logistical support for government departments in the mass-disaster victim identification (DVI) & repatriation process — anywhere in the world.
Your International Ventures Are Unique
Your international ventures are unique. So are the experiences and needs of each of your personnel.
That’s why we work closely with you to understand your needs, making all our services bespoke, connecting your people with personalized, best-in-class safety, security, and medical care whenever and wherever they need it.
Find out more - speak to an expert.
Fill out the form and one of our experts will contact you to discuss your enquiry in more detail.
