Specialist Rescue Group are a leading medical and travel security risk services company. We are pioneers at heart, but with vision, expertise and total transparency on our side side.

Our Global Assistance Centres work night and day to protect and protect our members. We pioneer a range of work-force resilience programs for our clients operating in countries around the world; delivering emergency assistance during critical illness, accident or civil unrest.

We help our clients put their ‘Duty of Care’ into practice. With us, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas. Then we’re there when you need us most.

We operate wherever our clients go, excluding active war zones.

Our Global Headquarters are based in London: serving as the epicenter to the global insurance market, we chose to establish ourselves where our clients, their insurers, and our partners can easily access one another.

Yes, Specialist Rescue Group are open to members 24-hours a day, 365 days a year. Our client’s have designated, direct, inbound dialing numbers - meaning they already know how to contact us.

If you have an emergency, and you do not hold a corporate membership with us, we are still happy to assist on a private case basis. Call the Global Assistance Centre directly: +44 (0) 20 3670 1885

No. While we provide our members with comprehensive, bespoke and accredited global assistance solutions, we can still provide services to non-members in times of disasters and crisis. For a full list of our services, see our services page or get in touch.

Doing business abroad? Need support with an international project? Want to understand your duty of care responsibilities better? By having a corporate membership with Specialist Rescue Group, you are partnering with a trusted provider in healthcare and travel risk management - ensuring your resilience, safety and success.

To find out more about our corporate memberships, get in touch and our sales team will contact you back to discuss your individual needs.

Specialist Rescue Group have access to professional interpreters and translation services - meaning if our staff can’t speak or read the language required, our group of providers can.

Specialist Rescue Group accepts all major credit cards (Visa, MasterCard, American Express), wire transfers, bank drafts, and certified cheques.

Our quotes are all-inclusive of Specialist Rescue Group’s case fees, aircraft mileage or air-tickets, flight crew, medical consults, landing fees, ground ambulance transportation, hospital admission coordination and taxes where applicable. Quotes are worked out from previous missions, and are adjusted by our experts according to the individual needs.

No. Specialist Rescue Group’s services are not like insurance benefits. To initiate assistance from Specialist Rescue Group, all you need to do is get in touch.

Specialist Rescue Group work with insurance companies as well as being approached by individual policyholders.

For individual policy holders, insurance companies’ coverage varies from case to case and also depends and the insurance policy. After completing the repatriation, we can provide the necessary medical documents all insurance companies need to review your claim. Our team are happy to assist in claiming the costs from your insurance company post-mission.

For full details regarding your insurance coverage, you need to contact the broker or underwriter responsible for your insurance policy directly.

Medevac, short for medical evacuation, refers to the transport of individuals who require urgent medical attention or treatment from one location to another, typically to a hospital or medical facility. Medevac is often used in emergency situations where rapid medical treatment is necessary to save lives or prevent further injury. Medevac can be carried out using a variety of transportation methods, including helicopters, aeroplanes, and ground ambulances. The method of transport used will depend on factors such as the distance to the medical facility, the condition of the patient, and the availability of medical resources. Once the patient is stable, they can then be repatriated home via an air ambulance or commercial airline with a doctor or nurse.

You will be taken the nearest center of medical excellence capable of providing the care you need. For example, the centers most frequently used are:

Asia Pacific: Hong Kong, Singapore, Sydney

Africa: Johannesburg, major European cities (i.e., London, Paris, Geneva)

Middle East: major European cities (i.e., London, Paris, Geneva)

CIS: Helsinki, Paris, Vienna

Central/South America: Houston, Los Angeles, Miami

Yes. Specialist Rescue Group will repatriate you to your home country for subsequent in-patient hospitalisation or rehabilitative treatment. This is usually performed on a commercial flight with a doctor or clinical escort.

Yes. Specialist Rescue Group, together with our partners, are able to offer air ambulance evacuation and repatriation anywhere in the world.

Yes. Specialist Rescue Group uses all available airlines and our own medical teams for stretcher, seated, and unaccompanied medical repatriations worldwide.

Patients cannot be held in a hospital against their will. In case of the hospital staff being uncooperative especially when there is a language barrier, contact us.

Our medical team has considerable experience and expertise and is well-equipped to evaluate a patient's condition. If required, our doctor will consult with the attending physician to reach a solution.

Our doctors have the final say. Most doctors may not be well-informed or familiar with the available intensive care options during air travel and as such, they often declare patients unsuitable for flight. Our medical personnel are experts in aeromedical retrieval and transfer medicine - our doctors will consult with the attending physician to determine the patient’s fitness to fly. Likewise, our doctors have the final say in determining a patient's status and fitness for air travel.